EBC Learning Course on Consumer Protection Law, 2019: Essentials and Consumer Protection Law, 2019: Practice and Procedure

EBC Learning Course on Consumer Protection Law, 2019: Essentials

Consumerism as an ideology has come to stay in business literature, and the need to ensure consumer welfare has been long recognised by legislations all over the world. The new Consumer Protection Act, 2019 has been passed with the objective of addressing the new challenges that consumers face in today?s digital era. The Act aims to provide timely and effective administration and settlement of consumer disputes.?

This course has been curated to give an overview of the consumer protection movement in India, the new concepts introduced by the Consumer Protection Act, 2019, in addition to the widely recognised basic consumer rights and sector-specific protection of consumers and service providers. The course will help consumers, sellers, service providers, activists, lawyers and law students.

EBC Learning Course on Consumer Protection Law, 2019: Practice and Procedure

This course deals with procedural and practical aspects of the consumer grievance redressal and provides step-by-step information on drafting consumer complaint and the grievance redressal procedure.

The course explains the process of complaint escalation, what are the various consumer dispute redressal agencies, and related issues of jurisdiction and transfer of cases, it then goes through the process of filing a complaint, procedure, enforcement limitation and associated aspects.

The course also includes various supplements and drafts and checklists to help one file a consumer complaint or defend oneself as a supplier of goods and services. For example:

1. Model draft of the affidavit
2. Model specimen of consumer complaint
3. Sample notice of complaint
4. Sample application for execution
5. Form of complaint
6. Form of application
7. IRDA
8. Consumer complaint filing
9. Sample complaint letter
10. Sample email
11. Sample reply to the legal notice
12. Sample email response
13. Sample response letter
14. Counter affidavit or reply to the complaint

This course will be immensely useful for consumers, sellers, service providers, law practitioners, students & activists.