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We offer worldwide shipping and a variety of delivery options to suit every schedule and budget.
The services available and the cost of shipping depend on
Each item we sell has an "Availability" time displayed next to it (for example, "45 Business Days"). This figure tells you when the item is ready to leave our warehouse. The total time it will take to receive an item is determined by adding the "Availability" time to the number of days your shipping method will take. If the "Availability" of an item indicates "In Stock", your order will be processed within 3 to 4 Business Days and will reach you in the time taken to process your order plus number of days taken in transit of your order.
The rates you see given with the product pages are what you pay, there are no extra "Packing Charges", "Box Charges", "Preparation Fees" etc.
On International orders, customs and import duties are also applicable. These charges are the responsibility of the recipient of the order and will vary from country to country. Contact your local customs office for details.
Shop the exclusive range of titles on our website and enjoy 'free shipping' on all purchases over Rs. 450 in India. This, however, excludes all subscription payments received, all CD purchases, Internet-based product purchases, Cash-on-Delivery/V.P.P. consignments, International orders and premium services for faster delivery such as Ground courier and Air courier.
Choice of courier in the case of Free-Shipping via Courier is upto the discretion of the EBC Webstore team. Further, the above service may not be applicable to regions not catered to by regular courier, in which case shipping will be done via Registered Mail instead.
Cash on Delivery
Cash on Delivery is an alternate payment method offered in addition to our existing payment options. In Cash on Delivery payment option, you have the convenience to pay the order amount at the time of the actual delivery, rather than paying in advance. The Cash on Delivery option is applicable to any order size and uses the services of renowned logistics partners to facilitate collection of cash from customers. The facility will be provided to all customers across India (some remote locations might not be serviced). Placing an order using Cash on Delivery shipping option is simple. Please follow the steps below
Track your orders and view their status in real time. Just visit the 'My Account' tab at the top of every page to see and track your order status.
Return & Cancellation Policy
If within 15 days after receipt of your purchase you are not completely satisfied, return the goods in the original state they were received for a full refund (minus the cost of shipping) of the purchase price or replace it.
Items that cannot be returned
We are unable to accept returns for magazines, downloadable PDFs, online publications – eBooks and eLearning Courses. Bulk orders of 100 or more copies are non-returnable. If your return is shipped or brought to our store after the time frame indicated above or without an order reference number, we regret that we cannot issue a refund or send the merchandise back to you.
Note: Shipping charges are non-refundable.
Cancellation by EBC Webstore: There may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, non-availability of the delivery service to the shipping address, inaccuracies or errors in product information/pricing or problems identified our credit or fraud avoidance department. We may also require additional verifications or information before accepting any order. EBC Webstore will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card or bank account has been charged, the said amount will be reversed back in your credit card/bank account.
Cancellation by the Customer: In case of requests for order cancellations, one can either email us at email@example.com or call us directly on our toll free number 1800-1800-6666 (Monday to Saturday between 10.00 a.m. To 19.00 p.m. IST)
EBC Webstore reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As a part of the usual business practice, if we receive a cancellation request before the order has been processed, we shall cancel the order and refund the entire amount to you. EBC Webstore will not be able to cancel orders that have already been partially or fully processed EBC Webstore has the right to decide whether the order has been processed or not or whether the order has been partially or fully processed. You agree not to dispute the decision made by us and accept our decision regarding the cancellation.
Contact Customer Services
Please call us at our Customer helpline 0522-4033601 /+91 9935096000 or email us at firstname.lastname@example.org to meet all your queries regarding web order status, despatch details, suggestions and much more. All your queries will be efficiently dealt with by our trained staff during our office hours from Monday to Saturday between 10.00 am to 19.00 pm IST.