Law of Consumer Protection with E-Commerce

The book is a veritable commentary on the provisions of the Consumer Protection Act, 2019 , which replaced the Consumer Protection Act, 1986 with an objective to widen the ambit and amplify the scope of the Act , to modernise the legislation on consumer protection, to keep pace with the changes in markets, to ensure fair, equitable and consistent outcomes for consumers and to enable swift executive intervention in the nature of class action both to prevent consumer detriment and to provide redress to consumer. The book comprises 17 chapters- Chapter 1 is an introductory chapter dealing with historical development of the law of consumer protection and explaining the scope and scheme of the Consumer Protection Act, 2019

• Chapter 1 - is an introductory chapter dealing with historical development of the law of consumer protection and explaining  the scope and scheme of   the Consumer Protection Act, 2019
• Chapter 2 - explains the meaning of “consumer”, “goods” and “ services”
• Chapter 3 - deals with Central Consumer Protection Authority established to   promote, protect  and enforce  the rights of consumers; its duties and functions;
• Chapter 4 - deals restrictive trade practices of inflicting unjustified costs or restrictions by manipulating prices or conditions, resale price maintenance, tying arrangements, etc. ; practices anti- competitive in nature.
• Chapter 5 - deals with unfair trade practices of misleading statement , false representation, fraudulent misrepresentation , etc.
• Chapter 6 - deals with misleading advertisement , endorsement, sponsorship., and comparative advertisement disparaging goods of another person, etc.
• Chapter 7 - deals with the concept of passing off
• Chapter 8 - deals with concept of product liability ; the strict liability of a product manufacturer, service provider or seller to compensate a consumer for any harm or injury caused by a defective good or deficient service.
• Chapter 9 - deals with  establishment of District , State and National Commissions for redressal of grievances , their jurisdiction,  functions and powers
• Chapter 10 - explains the meaning of compensation , damages and their assessment.
• Chapter 11 - deals with the mechanism of mediation for resolving differences and the appointment and  role of mediator
• Chapters 12 - and chapter 13 deals with concept respectively of e- commerce and direct selling
• Chapter 13 - deals with penalties and prosecution , cognizance  and compounding of offence  
• Chapter 14 - deals with quashing of prosecution proceedings by the High Court under section 482 of the CrPC.
• Chapter 15 - deals with protection of action in good faith
• Chapter 16 - deals with interpretative principles.