Topic and Statute Guide
DETAILED SYNOPSIS
1. Generally — Nature and Scope
2. Cause of Action
3 2.1 Excess price
3 2.2 Unfair trade practice
3 2.3 Restitution
4 3. Consumer/Consumer Dispute/Locus Standi
4 3.1 Generally
4 3.2 “Commercial purpose”
3.3 Earning livelihood by Self-Employment
3.4 Transaction with State or its Instrumentalities
3.5 Other Bodies against whom maintainable
4. Consumer Forums. .
4.1 Generally
4.2 Adequate Infrastructure, Necessity of
4.3 Jurisdiction and Powers of Consumer Forum
4.3.1 Generally .
4.3.2 Territorial Jurisdiction .
4.3.3 Concurrent Jurisdiction .
4.3.4 Exclusion of jurisdiction .
4.3.5 Relegation to civil suit/Alternative Dispute Resolution (ADR) mechanism/arbitration — When proper
4.3.6 Interference in writ jurisdiction
4.4 Maintainability
4.4.1 Delay/Laches/Limitation .
4.4.2 Other Matters
4.5 Practice and Procedure
4.5.1 Generally .
4.5.2 Who can represent
4.5.3 Dismissal for default—Restoration of proceedings
4.5.4 Expert evidence
4.5.5 Limitation/Delay/Laches
4. Consumer Forum (contd.) 4.5 Practice and Procedure (contd.)
4.5.6 Notice
4.5.7 Pleading and Evidence .
4.5.8 Other matters
TOPIC AND STATUTE GUIDE
4.6 Exercise of power
4.6.1 Generally
4.6.2 Expeditious disposal of complaints
4.6.3 Natural Justice/Reasons/Application of mind
4.6.4 Relief
4.6.4.1 Generally — Nature of Liability
4.6.4.2 Compensation
4.6.4.3 Interest
4.6.4.4 Refund of Price
4.6.4.5 Restitutionary Relief
4.6.4.6 Punitive Damages
4.6.4.7 Other Modes and Instances of Relief .
4.6.5 Penalties .
4.6.6 Execution of consumer award
4.6.7 Costs
4.6.8 Execution
4.6.9 Interim orders
4.7 Appeal/Interference by Supreme Court
4.8 Legal Aid .
4.9 Review/Revision
5. Goods
6. Services
6.1 Generally re Defi ciency in Service
6.2 Banking/Shares/Securities and Other Financial Services
6.3 Carriers/Transporters
6.4 Earning Livelihood by Self-employment
6.5 Educational Services .
6.6 Electricity
6.7 Entertainment, Leisure, Tourism and Sports Services
6.8 Housing .
6.9 Insurance
6.10 Medical practitioners/Services/Medical negligence.
6.11 Supply of goods/Service-supply contracts
Update_Vol. 3 TOPIC AND STATUTE GUIDE I-11
6.12 Telecom services
6.13 Travel services
6.14 Legal services
6.15 Other services
TOPIC AND STATUTE GUIDE
7. Particular Statutes and Rules .
7.1 Consumer Protection Act, 1986
7.2 Consumer Protection Regulations, 2005 .
7.3 Consumer Protection Rules, 1987
7.4 M.P. Consumer Protection Rules, 1987
7.5 Maharashtra Consumer Protection Rules, 2000
7.6 Orissa Consumer Protection Rules, 1988
7.7 United Nations Consumer Protection Resolution No. 39/248
7.8 United Nations Guidelines for Consumer Protection
7.9 Regulations Framed by National Consumer Disputes Redressal Commission, 2005