The Delhi Electricity Reforms Act, 2000 (Delhi Act 2 of 2001) with • DERC (Guidelines for Establishment of Forum for Redressal of Grievances of the Consumers) Guidelines, 2003 • DERC Comprehensive (Conduct of Business) Regulations, 2001 • DERC (Management and Development of Human Resources) Regulations, 2001 • DERC (Delegation of Financial Powers) Regulations, 2001 • DERC (Appointment of Consultants) Regulations, 2001 • DERC (Forum for Redressal of Grievances of the Consumers and Ombudsman) Regulations, 2018 • DERC (Treatment of Income from Other Business of Transmission Licensee and Distribution Licensee) Regulations, 2005 as amended by (Amendment) Regulations, 2017 • DERC (Terms and Conditions for Open Access) Regulations, 2005 as amended by (Amendment) Regulations, 2017 • DERC (Intra-state Electricity Trader) Regulations, 2005 • BSES Rajdhani/Yamuna Power Limited - Complaint Handling Procedures Relating to Distribution and Retail Supply