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Shipping & Delivery
 
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Shipping Service

We offer worldwide shipping and a variety of delivery options to suit every schedule and budget.

The services available and the cost of shipping depend on

  • Where you are shipping your order
  • The shipping service you have chosen (for example, International)
  • The delivery option you have chosen (for example, Courier – Air or Surface, Indian Registered Post, V.P.P)

Each item we sell has an "Availability" time displayed next to it (for example, "45 Business Days"). This figure tells you when the item is ready to leave our warehouse. The total time it will take to receive an item is determined by adding the "Availability" time to the number of days your shipping method will take. If the "Availability" of an item indicates "In Stock", your order will be processed within 3 to 4 Business Days and will reach you in the time taken to process your order plus number of days taken in transit of your order.

Shipping Rates

The rates you see given with the product pages are what you pay, there are no extra "Packing Charges", "Box Charges", "Preparation Fees" etc.

On International orders, customs and import duties are also applicable. These charges are the responsibility of the recipient of the order and will vary from country to country. Contact your local customs office for details.

Free Shipping

Shop the exclusive range of titles on our website and enjoy 'free shipping' on all purchases over Rs.500 in India. This, however, excludes all subscription payments received, all CD purchases, Internet-based product purchases, Cash-on-Delivery/V.P.P. consignments, International orders and premium services for faster delivery such as Ground courier and Air courier.

Choice of courier in the case of Free-Shipping via Courier is upto the discretion of the EBC Webstore team. Further, the above service may not be applicable to regions not catered to by regular courier, in which case shipping will be done via Registered Mail instead.

Cash on Delivery

Cash on Delivery is an alternate payment method offered in addition to our existing payment options. In Cash on Delivery payment option, you have the convenience to pay the order amount at the time of the actual delivery, rather than paying in advance. The Cash on Delivery option is applicable to any order size and uses the services of renowned logistics partners to facilitate collection of cash from customers. The facility will be provided to all customers across India (some remote locations might not be serviced). Placing an order using Cash on Delivery shipping option is simple. Please follow the steps below

  • Identify the products with Cash on Delivery available that you want to purchase.
  • Add them to your Shopping Cart
  • Proceed to checkout
  • Enter your shipping address and proceed to the payment page
  • Please select Cash on Delivery as your payment option
  • Please confirm your order

Order Status

Track your orders and view their status in real time. Just visit the 'My Account' tab at the top of every page to see and track your order status.

Easy Returns

If within 30 days after receipt of your purchase you are not completely satisfied, return the goods in the original state they were received for a full refund (minus the cost of shipping) of the purchase price or replace it.

Items that cannot be returned

We are unable to accept returns for magazines, downloadable PDFs, online publications. Bulk orders of 100 or more copies are non-returnable. If your return is shipped or brought to our store after the time frame indicated above or without an order reference number, we regret that we cannot issue a refund or send the merchandise back to you.

Note: Shipping charges are non-refundable.

Contact Customer Services

Please call us at our Customer helpline 0522-4033601 /+91 9935096000 or email us at webstore@ebc-india.com to meet all your queries regarding web order status, despatch details, suggestions and much more. All your queries will be efficiently dealt with by our trained staff during our office hours from Monday to Saturday between 10.00 am to 19.00 pm IST.