Consumer Claims

Akanksha Rana’s Consumer Claims is part of EBC’s LAYMAN SERIES and is written for the consumer and to empower them in a way that they can gain awareness of their rights and how to get these rights enforced through appropriate forums. This book explains the purpose and provisions of the latest Consumer Act, 2019 in a simple and lucid manner.

The book starts with explaining the definition and concept of the consumer as per the Indian laws and goes on to explain the rights of a consumer. A chapter has been dedicated to Ombudsman services available for consumers, offered by some service/product sectors like banking, telecommunications, etc. The complete legal process has been explained in detail, starting from the definition of the complainant and understanding the claim, to structure and jurisdiction of consumer forums, and culminating in appeals and enforcement of the final order and beyond.

Chapters dealing with established consumer rights are included with “legal consumer cases” to illustrate the legal points. This is also aimed at “empowering” consumers by connecting them to local and governmental forums and to other consumers with similar problems. The book includes step-by-step guides to file complaints which the reader can use to file his/her complaint correctly. Web links to model formats for filing complaints have been added for reference.

This book includes a companion web resource EBC Explorer (www.ebcexplorer.com), powered by SCC Online providing access to important cases, indicated by the Case Pilot. Find articles and important links on consumer laws, updates, a discussion forum and a host of free learning resources on EBC Explorer.

Table of Cases                                      

1. Introduction                                        
2. Consumer and Its Protection                      
3. Ombudsman                                 
4. Rights of a Consumer                          
5. Initiating Legal Action                         
6. The outcome of the Legal Action                    
7. Online Shopping                             
8. Education Services                            
9. Insurance Services                            
10. Housing Services                             
11. Medical Services                             
12. Food Products                               
13. Transportation Services                        
14. Responsibilities of a Consumer                  

Annexure                                     

Subject Index