What every good lawyer should know

Most lawyers are too busy earning their fees to worry about customer care, public relations, office management or marketing. Or so they think.In the current economic climate it is becoming increasingly important for lawyers to turn their attention to the more commercial aspects of practice development. Iain Campbell shows how this can be achieved, without compromising the quality of advice -- and without adding to the already straining workload.Areas covered include:making the right impressionadapting services to meet customer needshandling complaintsbillingoffice managementhow to get more work from existing clientshow to get new clientsand much, much more....code 6