Digital Justice: Technology and the Internet of Disputes

Improving access to justice has been an ongoing process, and on-demand justice should be a natural part of our increasingly on-demand society. What can we do for example when Facebook blocks our account, we're harassed on Twitter, discover that our credit report contains errors, or receive a negative review on Airbnb? How do we effectively resolve these and other such issues? Digital Justice introduces the reader to new technological tools to resolve and prevent disputes bringing dispute resolution to cyberspace, where those who would never look to a court for assistance can find help for instance via a smartphone. The authors focus particular attention on five areas that have seen great innovation as well as large volumes of disputes: ecommerce, healthcare, social media, labor, and the courts. As conflicts escalate with the increase in innovation, the authors emphasize the need for new dispute resolution processes and new ways to avoid disputes, something that has been ignored by those seeking to improve access to justice in the past.

Acknowledgments Foreword by Richard Susskind Introduction Part I Chapter One: Online Dispute Resolution and Prevention: A Historical Overview Chapter Two: Access to Digital Justice Part II Chapter Three: E-commerce and the Internet of Money Chapter Four: The Internet of On-Demand Healthcare Chapter Five: The Challenge of Social and Anti-Social Media Chapter Six: Labor and the Network of Work Chapter Seven: Courts and ODR in Public Institutions Conclusion The Present and Future of Digital Justice and the "Moving Frontier of Injustice" Bibliography Index