Configuring Cisco Unified Communications Manager and Unity Connection: A Step-by-Step Guide, Second Edition

The definitive guide to Cisco call processing and voice messaging configuration and administration A single source for step-by-step CUCM, Unity, and Unity Connection configuration and administration. Saves time by clearly describing how to perform both common and complex tasks Covers integrating features to create more powerful IP voice systems. Includes extensive new coverage of Unity Connection, CUCM and Unity V. 8 enhancements, and the new management interface. This book brings together all the hands-on working knowledge that professionals need to successfully configure and administer Ciscos flagship IP voice systems, including Cisco Unified Communications Manager (CUCM), Unity, and Unity Connection. Thoroughly updated to cover the new Unity Connection as well as the feature enhancements in Unity Version 8, it presents step-by-step procedures for every common and complex task that installers, integrators, and administrators will encounter. The book begins with an easy-to-understand introductory primer on Cisco Voice over IP technology, including well-structured explanations of the functions and devices that are covered in depth later. Next, readers will find thorough coverage of preparing for deployment, including configuring CUCM for maximum performance, removing DNS dependencies, defining enterprise parameters, configuring regions, and planning for security. Dozens of postdeployment tasks are then presented in depth, each with comprehensive, carefully organized instructions. Wherever necessary, cross-references are provided to ensure that all prerequisite tasks are performed properly.