Prefaceiv Acknowledgementsv
Visual Walkthroughvi
Syllabi Mappingviii
Summary for Quick Revisionx
Part 1: Ethics 1-72
1 Ethics and Business Ethics 3
2 Corporate Governance and Corporate Social Responsibility 17
3 Workplace Ethics 35
4 Environment and Ethics 45
5 Ethics in Marketing and Consumer Protection 57
6 Ethics in Accounting and Finance 65
Part 2: Communication 73-190
7 Essentials of Communication 75
8 Communication Media 89
9 Effective Communication and Barriers to Communication 101
10 Written Communication 109
11 Interpersonal Communication 125
12 Group Dynamics 133
13 Communication Ethics 141
14 Communicating Corporate Culture, Change and Innovative Spirits 147
15 Communication in Business Environment 155
16 Basic Understanding of Legal Deeds and Documents 169
Appendix: Learning Language Skills for Better Communication 191