Microsoft Dynamics CRM 5 Unleashed

Start-to-finish guidance for planning, customizing, deploying, integrating, managing, and securing Microsofts brand-new Dynamics CRM 2011 Fully updated to reflect Dynamics CRM 2011 hosted/SaaS deployment, Azure cloud services, SharePoint integration, and the Microsoft Dynamics Marketplace. Includes new chapters on mobility, the Outlook client, and Office 2010. Covers CRM 2011 data visualization, Inbuild Charts and Dashboards, auditing, nocode workflows, the WCF programming model, security improvements, and more Microsoft® Dynamics CRM 2011 Unleashed-presents start-to-finish guidance for planning, customizing, deploying, integrating, managing, and securing the newest version of Dynamics CRM. Authored by three leading Microsoft Dynamics implementers, it illuminates new opportunities to deploy CRM as a hosted service (SaaS), integrate with Azure cloud services, and extend CRM through Microsofts new online service marketplace. The authors systematically explain how Dynamics CRM 2011 works, illuminating why it works that way, and how to drive maximum business value from it. Drawing on insider knowledge of Microsofts new product, they present clear examples, proven best practices, and pitfalls to avoid in using every significant Dynamics CRM capability. Their far-reaching coverage ranges from Dynamics CRMs sales, marketing, and customer service features to its automated workflows; Outlook and Office integration to reporting and security. This editions extensive new coverage includes new chapters on Mobility, the Outlook Client, and Office 2010 integration, as well as greatly expanded coverage of CRM Online. It also contains new or expanded discussions of data visualization, SharePoint Foundation integration, user interface changes, inbuild charts, dashboards, IM and SMS communication support, auditing, nocode workflows, connections, queues, the new WCF-based programming model, UI scripting, and security. -