1. Mode of shipment
2. Order processing
3. Order status
4. Out of stock policy
5. Cancelled orders
6. Trade orders
7. Returns or refunds
8. Non receipt of goods
9. Complaints


1. Mode of shipment:

1. For Subscriptions to all journals, such as Supreme Court Cases, shipping charges are included, please choose shipping via standard registered surface mail.
   
2. Registered Post Delivery is the normal delivery mode, unless specified otherwise while placing the order.
   
3. For speedy delivery, air courier is recommended.
   
4. Shipping charges for orders to be delivered by Free Shipping via Courier within India are waived for orders over Rs. 500.
   
5. Cash Against Delivery (V.P.P.): For all orders via V.P.P. full payment plus postage and V.P.P. charges levied by the post office is to be made to the postman on delivery.
   
6. Shipping via standard registered surface mail to all international destinations can take between 2 to 3 months for delivery. Air mail/air courier is recommended.

1. Payment: Only after payment is cleared will the items be shipped. If payment method is banker's cheque please allow about 10 days for outstation cheque clearance.
   
2. Shipping: We usually ship goods within 2 business days for in stock items after clearance of the payment. However, this does not include weekends or holidays. Normally an e-mail message will be sent notifying you when an item is delayed beyond the time represented.

4. Out of stock policy:

In the event an item you have ordered is sold out we will notify you promptly.

5. Cancelled orders:

To cancel your order please contact us at the following e-mail address: webstore@ebc-india.com. However please note that orders must be cancelled before the items have been despatched at our end.

6. Trade orders:

For trade orders please contact us at: trade@ebc-india.com. Free delivery is not valid on trade orders.

7. Returns or refunds:

1. All items are thoroughly checked prior to despatch and should reach you undamaged and ready for use.
   
2. In case of any missing pages or defect in binding, the Company will be liable only to replace the item.
   Please send a copy of the original invoice or your invoice no. alongwith the damaged book to facilitate replacement.
3. All returns must be returned within 15 days of receipt of goods.
   
4. We will not be responsible for items lost or stolen in transit.
5. E-mail us at: webstore@ebc-india.com.