Consumer Protection Act: A Commentary is a section-wise commentary on the newly enacted Consumer Protection Act, 2019.

The emergence of global supply chains, rise in international trade and the rapid development of e-commerce had rendered the consumer vulnerable to new forms of unfair trade and unethical business practices. To protect the interest of consumers in this changed scenario, the Consumer Protection Act, 2019 was enacted.

In this book, for the provisions that have been retained of the old CP Act, 1986, relevant judgments of the Supreme Court, High Courts and National Consumer Disputes Redressal Commission have been discussed. The authors have discussed how the old CP Act, 1986 was practiced in the courts, so that readers get an insight of how the new CP Act, 2019 will be practiced in the courts.

The authors have used “Illustrations” for explaining various clauses of the definition part [S. 2]. Further, in this book, along with the Act, the connected Rules and Regulations made by the Central Government, the National Commission and the Central Consumer Protection Authority are also discussed at relevant places.

This book will prove to be immensely useful to legal practitioners, judges, in-house counsel, consumer rights activists and anyone interested in learning about the Consumer Protection Act, 2019.

Consumer Claims 

Akanksha Rana’s Consumer Claims is part of EBC’s LAYMAN SERIES and is written for the consumer and to empower them in a way that they can gain awareness of their rights and how to get these rights enforced through appropriate forums. This book explains the purpose and provisions of the latest Consumer Act, 2019 in a simple and lucid manner. 

The book starts with explaining the definition and concept of the consumer as per the Indian laws and goes on to explain the rights of a consumer. A chapter has been dedicated to Ombudsman services available for consumers, offered by some service/product sectors like banking, telecommunications, etc. The complete legal process has been explained in detail, starting from the definition of the complainant and understanding the claim, to structure and jurisdiction of consumer forums, and culminating in appeals and enforcement of the final order and beyond.

Chapters dealing with established consumer rights are included with “legal consumer cases” to illustrate the legal points. This is also aimed at “empowering” consumers by connecting them to local and governmental forums and to other consumers with similar problems. The book includes step-by-step guides to file complaints which the reader can use to file his/her complaint correctly. Web links to model formats for filing complaints have been added for reference. 

This book includes a companion web resource EBC Explorer (www.ebcexplorer.com), powered by SCC Online providing access to important cases, indicated by the Case Pilot. Find articles and important links on consumer laws, updates, a discussion forum and a host of free learning resources on EBC Explorer.